There are many expressions that North Star-Bailey employees have repeatedly heard on a daily basis over the years. Some of the more common phrases:
- Treat every customer’s home as if it were your own.
- This isn’t just another job. It is their home, their castle. It is a showcase for our company and a reflection of your personal pride and workmanship.
- I’d rather pay you overtime to do the job right the first time, than to have you return back to the shop two hours early and then have to go back tomorrow to fix it.
- I want that home as clean or cleaner when we’re done than it was before we got there.
Customer satisfaction is first and foremost on our minds
Not merely cliches, we perform on these words. Customer satisfaction is first and foremost on our minds. Quality products and skilled craftsmanship go a long way towards achieving our goal, but it’s the little things that make us stand out, that separate North Star-Bailey Company from the rest. It is why our company motto fits.
For those who take as much pride in their home as we do in our work.
We know our customer, and we know how much time, money and effort it takes to create and maintain your beautiful home. You deserve, and should expect any contractor working in or on your home to treat it with the same care and responsibility as you would yourself. It is why we maintain and work by these strict standards.
- Treat every home as if it were our own.
- We will be prompt with all scheduled appointments. If we are running late on schedule, the customer will be contacted and given an estimated time of arrival.
- Proposals will be written and easy to understand.
- All products and materials will be of the highest quality.
- Fully qualified and insured professionals will perform all installations.
- Job sites will be organized for safety and cleaned daily.
- When starting a job, we will be on the job site every day until the job is finished.
- Be courteous and respectful to everyone at all times.
- Be respectful of the customer’s home and belongings. We will take measures to avoid damage to landscaping and use drop cloths inside the home.
- We will stand behind our work and our products.
- We will service any product installed by North Star-Bailey Company. If something is not right, we’ll fix it.
Customer satisfaction is guaranteed.
Customer satisfaction is really a very simple formula. It’s easy to be nice to be people, as it is our nature. It is equally easy to take that little extra time to make sure that you are happy with every aspect of our company and our products. From your initial contact with us, through the sales and installation processes, to our customer service that extends for years after the job has been finished, we are here to help you and are happy to answer any questions or concerns you may have. Your complete satisfaction is our greatest reward.
Sincerely,
Stephen Gerrish
President
North Star-Bailey Company, Inc.
